All Status Racing products are shipped out of Washington State location. We only ship using Fedex services both domestically and internationally. All products are carefully packaged and insured to insure proper delivery. We also include signature confirmation to make sure your package is delivered and received. In the event a product arrives damaged to your location, please follow the steps listed below. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
Immediately report it to shipping carrier. If not available, you must report this to Status Racing within 5 days of receiving your item. Take pictures of the damaged area of the product and email them to us at firstname.lastname@example.org referencing your name and order number. Keep the product in its original interior packaging and box. If you throw the packaging away, we cannot file a claim. Make a list of the damaged or lost item(s). Status Racing will contact the shipper once we receive the email info above to schedule a pickup, DO NOT send it back to us! Once the product is picked up and inspected by shipping company, a replacement will be sent when available.
If a product is ordered and not wanted, the UNUSED item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the receiving date. No items will be returnable after 30 days. Returns will only be authorized with a proper RMA number and form. The form must be in the box and the RMA written on the outside of the packaging. If you modify, install, or alter the item in any form, we cannot accept it as a return and you maybe be required to purchase a replacement.
In the event that the product you ordered is sent either incorrectly or processed wrong by Status Racing, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
To return a item back to us, please do the following:
- Contact our Customer Service Department to receive a RMA number.
- All packages returned without a Returned Merchandise Authorization number will be refused.
- Package the item up in original packaging unless deemed unuseable
- Include the UNUSED parts and any additional information that was included
- Include a copy of your receipt
- Write a brief description of the problem with the product
- We DO NOT accept any freight collect packages